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SD-card is not recognized

On most Android devices, komoot automatically recognizes the correct path to save the offline maps. Unfortunately the device producers tend to come up with new folders, and thus it can sometimes take a while until we can support the automatic recognition with new or rare devices.

In that case, you can change the path manually:

  • Get an app that lets you access your mobile phone's file system, such as AndExplorer (https://play.google.com/store/apps/details?id=lysesoft.andexplorer)
  • Now look for your SD card in the file system, that is, the folder that might for instance be called "sdcard0".
  • Note down the entire path, such as "/storage/sdcard0"
  • Now open the app -> Access your profile (head icon) -> Access the settings (cog wheels icon) -> App settings -> Offline maps -> Offline maps directory
  • Enter the SD card path you noted down, please make sure to add the following text at the end: Android/data/de.komoot.android/files
The entire path could look something like this:

/storage/sdcard0/
Android/data/de.komoot.android/files or  /storage/extSdCard/Android/data/de.komoot.android/files

(Examples)

Please noteIf your phone's operating system has been updated, you need to enter a new path into the offline maps directory. If you already downloaded maps or Tours and wish to change the path: Maps you already saved will not be moved and can therefore no longer be accessed. Make sure to delete all offline-maps before you change the path therefore.

Changes on Android 6


On Android 6, you need to give komoot permissions to save on your SD card. Also note, that with Android 6 the storage path has changed significantly. It might look something like this:

/storage/0879-63A8/Android/data/de.komoot.android/files

The key-combination you see behind "storage" differs, based on which SD card you used. So it might be completely different for you. If komoot doesn't automatically show you a new path, deinstalling the app and installing it again might make the system adapt the path automatically.


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