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I can't login

Login-Problems on our website 

If you already created a komoot profile, use the button "Log in" on the top right of the komoot login site. Did you use Facebook to connect to Profile? Then please always use the Facebook button.

You entered your user details correctly but still cannot connect? 

Please make sure you really didn't make a typo. If you forgot your old password, you can get a new one under: www.komoot.com/login/password. Please enter the new password manually, to ensure there are no copy/pasting errors.

You are sure you entered the correct password and email-address, but the website still says they are wrong?

Make sure you allowed the use of Cookies on our website. If you didn't do this, the website will tell you that you entered an incorrect password or email-address, even if you entered the correct ones. Please enable the Cookies on the browser you use. (Enabling Cookies on Firefox, Enabling Cookies on Internet Explorer, Enabling Cookies on Chrome)

Did you use the correct email address?

You may have made an error when entering your email-address during your signup process. To check, try a few versions. If you think you entered an incorrect email-address when signing up, and can therefore no longer access your profile, contact our team via account-help[a]komoot.com, and give us both addresses so we can look into this for you.

Do you use a Google email-address (gmail/googlemail)?

In this case please try the endings @gmail.com and @googlemail.com. It makes a difference to us, whether you used gmail or googlemail - our system will regard this as too different addresses.

Did you connect your account to Facebook?

Then please use the button "Signup with Facebook", to connect.

App Login-Problems

Make sure you use the button "Have an account? Sign in here" at the bottom of the app's login screen to log into an already existing profile. Please also make sure you entered the correct user data, or enter it manually again. You connected your account to Facebook? Please use the Facebook button then. 

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