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komoot Feedback & Help

Knowledge Base

  1. Getting started 

    1. About komoot
    2. 1. Create Your Profile
    3. 2. Plan Your Tour
    4. 3. Unlocking Regions
    5. 4. Navigation
  2. Troubleshooting 

    1. I can't access my regions / Complete Package
    2. komoot App does not start / black screen (Galaxy S3 Mini a.o. devices)
    3. I can't login
    4. I forgot my password
    5. My email address has changed
  3. Your komoot Profile 

    1. Create your Profile
    2. Edit your email-address, password and user name
    3. Login Problems
    4. Managing Followers and Profile Visibility
    5. Managing the newsletter and notifications
  4. Planning Tours 

    1. Planning Tours on Komoot
    2. Store For Offline Use - Downloading Tours
    3. Organizing Tours with Friends / Planning Tours Together
    4. Planned Tours vs Completed Tours
    5. Missing Paths
  5. Recorded Tours 

    1. Editing or adding image captions
    2. Creating Tour videos (Android App)
  6. Regions & Payment 

    1. How to redeem a voucher on komoot
    2. Using unlocked regions on a new phone
    3. Can I use komoot for free?
    4. Overview of available regions
    5. Possible additional fees by your telephone provider
  7. Highlights and Smart Tours 

    1. What's a good Highlight?
    2. Highlights and Smart Tours
    3. How to create Higlights
    4. Can I create a Highlight after my Tour
    5. Editing or removing Highlights
  8. Navigation 

    1. komoot on smartwatches / BLE Connect
    2. Altitude Data
    3. Adjusting the map to your point of view
    4. Activate/deactivate voice navigation
    5. How can I save battery life?
  9. All articles 

    1. How to redeem a voucher on komoot
    2. What's a good Highlight?
    3. Planning-Links — Komoot URL Parameter
    4. Map-Integration — Embed Tours & Maps into your Website
    5. komoot on smartwatches / BLE Connect
    65 articles 

Feedback and Knowledge Base